Booking Policy
Last updated: January 2025
To ensure the highest standards of safety, privacy and service quality, all Evokes Care bookings follow a structured process.
How the Booking Process Works
1
Fill the Booking Form — Complete all required fields including your personal details, preferred service, date, time, and upload your photo and ID document.
2
Pay the ₹99 Booking Fee — A secure ₹99 prepaid fee via Razorpay confirms your booking intent and initiates the verification process.
3
Identity Verification — Our team privately verifies your submitted documents. This ensures safety for both you and our therapist.
4
Private Confirmation — Once verified, your therapist and appointment details are shared with you privately and confidentially.
5
Session Day — Your therapist arrives at the agreed location. The remaining session fee is paid in cash directly to the therapist.
Eligibility Requirements
- Female clients aged 18 years and above only
- Valid government-issued photo ID required
- Service location must be within our serviceable cities
- Session venue must be a private residence or 4-star hotel accommodation
Cancellation Policy
- Cancellations made more than 24 hours before the session: Booking fee is non-refundable
- Cancellations made within 24 hours: Booking fee is non-refundable and a rescheduling fee may apply
- No-show on the day of appointment: Full booking forfeited
Rescheduling
You may request to reschedule your appointment once, subject to availability, by contacting us at info@evokes.co.in at least 24 hours before your scheduled session.
Travel Charges (Kolkata)
For Kolkata bookings: sessions within 2km of the therapist's base location are provided free of travel charges. Sessions beyond 2km will include an applicable travel charge communicated at the time of confirmation.
Important Notes
- No therapist information is shared before appointment confirmation
- No direct contact numbers are provided
- All communications are handled through official Evokes Care channels only
- Bookings are strictly by appointment — no walk-ins
Services available exclusively for female clients aged 18+.